🛍️ Trade-Only Returns Policy

Axiom Wholesale Limited operates as a business-to-business (B2B) wholesale supplier. Our refund and return policies are designed to accommodate wholesale transactions while ensuring a fair process for all parties.

By purchasing from us, you confirm that you are buying on behalf of a business and agree to the terms below.

🔄 Return Eligibility

We accept returns under the following conditions:

• The item is damaged, defective, or incorrect.

• You notify us within 3 days of receiving the goods.

• The item is unused, unopened, and in resalable condition with original packaging.

• Returns must be pre-approved by our customer service team.

⚠️ We do not accept returns for:

• Change of mind

• Unsold stock

• Opened or used products (unless faulty)

• Items marked as final sale, clearance, or non-returnable

🚚 Return Process

1. Contact Us – Email us at [insert contact email] with your order number, description of the issue, and clear photos (if applicable).

2. Approval – We’ll confirm if the return is approved and provide return instructions.

3. Return Shipping – You are responsible for return shipping costs unless the item was faulty or incorrect.

4. Inspection & Refund – Once received and inspected, we’ll issue a refund, replacement, or store credit.

   • All approved refunds are subject to a 30% restocking and handling fee, which will be deducted from the total refund amount.

🌍 Returns for Items Shipped from Korea

• Products fulfilled from South Korea may be subject to longer return timelines and additional handling requirements.

• Any faults must be reported within 3 days of delivery with photos.

• Return shipping to Korea (if required) is the buyer’s responsibility unless otherwise agreed.

💳 Refund Method

• Refunds (where applicable) will be processed using the original payment method within 5–10 business days after approval and inspection.

• Please note: 30% of the total order value will be deducted from all refunds as a restocking fee.

📦 Missing, Damaged, or Incorrect Items

If your order arrives with missing, damaged, or incorrect products:

• Notify us within 3 working days.

• Include your order number, photos, and a clear description of the issue.

• We’ll resolve the issue as quickly as possible through reshipment, store credit, or refund.

🛒 Wholesale Order Adjustments

Due to the nature of wholesale pricing and inventory turnover, we do not allow partial returns or exchanges unless agreed upon in writing.

📩 Contact Us

If you have questions about returns or refunds, contact our customer service team:

• Email: info@axiomwholesale.co.uk

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)