Refund & Returns Policy
Refund & Returns Policy
🛍️ Trade-Only Returns Policy
Axiom Wholesale Limited operates as a business-to-business (B2B) wholesale supplier. Our refund and return policies are designed to accommodate wholesale transactions while ensuring a fair process for all parties.
By purchasing from us, you confirm that you are buying on behalf of a business and agree to the terms below.
🔄 Return Eligibility
We accept returns under the following conditions:
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The item is damaged, defective, or incorrect.
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You notify us within 3 days of receiving the goods.
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The item is unused, unopened, and in resalable condition with original packaging.
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Returns must be pre-approved by our customer service team.
⚠️ We do not accept returns for:
Change of mind
Unsold stock
Opened or used products (unless faulty)
Items marked as final sale, clearance, or non-returnable
🚚 Return Process
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Contact Us: Email us at [insert contact email] with your order number, description of the issue, and clear photos (if applicable).
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Approval: We’ll confirm if the return is approved and provide return instructions.
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Return Shipping: You are responsible for return shipping costs unless the item was faulty or incorrect.
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Inspection & Refund: Once received and inspected, we’ll issue a refund, replacement, or store credit.
🌍 Returns for Items Shipped from Korea
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Products fulfilled from South Korea may be subject to longer return timelines and additional handling.
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Any faults must be reported within 3 days of delivery with photos.
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Return shipping to Korea (if required) is the buyer’s responsibility unless otherwise agreed.
💳 Refund Method
Refunds (where applicable) will be processed using the original payment method within 5–10 business days after approval and inspection.
📦 Missing, Damaged, or Incorrect Items
If your order arrives with missing, damaged, or incorrect products:
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Notify us within 3 working days
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Include order number, photos, and a clear description of the issue
We’ll resolve the issue as quickly as possible through reshipment, credit, or refund.
🛒 Wholesale Order Adjustments
Due to the nature of wholesale pricing and inventory turnover, we do not allow partial returns or exchanges unless agreed upon in writing.
📩 Contact Us
If you have questions about returns or refunds, contact our customer service team:
Email: axiomwholesale35@gmail.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)